Our high level brief was to develop the UI, Interaction patterns and physical design prototypes as a proof of concept for a low cost wearable device (99 USD price point).

My Role

At Microsoft I was part of a team designing and developing new products; to innovate experiences across multiple devices and modes of UI. As well as smart speakers and phone concepts, flexible displays I worked on a prototype for a wearable

Results

The value proposition, Interaction and Industrial Designs we developed were very well received. We delivered a software prototype of a user interface that was optimised for such a small screen. However the experience we wanted to deliver was too heavily compromised due to the poor refresh rates (response times) of eink technology at the time.

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Competitor research and customer feedback exposed an opportunity to develop a wearable device that had a long battery life and low price tag. Research from our Industrial Design and Engineering teams led us to explore the e-ink , as used in Kindle ereaders, as a display technology. At the time wearables were beginning to flood the market with dubious or limited use cases, our aim was to create something that really complimented everyday scenarios.

A number of principles were fleshed out to come up with meaningful interactions and the ‘Glance & Go’ strapline was developed

Scenario mapping

We developed ideas around a user experience of prompts and assistance based on sensing your ‘mode’ i.e. Are you at work, socialising, commuting, exercising. We mapped out dozens of everyday scenarios and refined how a smart assistant could effortlessly compliment what you are doing.

Features

  • Notifications: messaging, calendar reminders, calls
  • Proximity: phone & devices unlocked
  • Alarm: snooze or dismiss
  • Personal Assistant: quiet hours/do not disturb,
  • Maps: location based reminders, turn by turn directions
  • Wallet: Contactless payments

Use cases

  • Tap or use your voice to silence an alarm
  • Pay for coffee or public transport (pre the capabilities of Apple Watch).
  • Receive a notification that a meeting is about to start in 15 mins.
  • Entering the meeting your tablet is already unlocked by proximity.
  • Entering the meeting your availability changes to do not disturb. You finish 15 mins earlier and you manually revert back to available.
  • Late in the afternoon you get a notification that the tube is closed and that you should take the bus.
  • You go to the gym to exercise, the heart rate monitor tells you how to keep the perfect pace, and the sensors record how much you trained.
  • You take the bus and review your data on the phone. Cortana prepares next workout.
  • You use maps to look for a new store. You walk there using turn by turn navigation, and then you go home.
  • Getting ready to go to bed, you check if you setup the alarm for tomorrow morning.

Customer experience goals

It’s smarter, it takes care of things for me. I can stay focussed “In the present moment”.

It’s delightful and sometimes it surprises me how effortless it is. It “just works”.

Client
Year
2014

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